FREQUENTLY ASKED QUESTIONS

 

1. SIZING

 

WHAT ARE THE ARTWORK SIZES?

View visual size guide ‚Üí

A4 / Bambina
Framed: 240mm x 327mm
Frameless: 210mm x 297mm

A3 / Small
Framed: 327mm x 450mm
Frameless: 297mm x 420mm

A2 / Medium
Framed: 450mm x 624mm
Frameless: 420mm x 594mm

A1 / Large
Framed: 644mm x 891mm
Frameless: 594mm x 841mm

A0 / Galleria
Framed: 891mm x 1239mm
Frameless: 841mm x 1189mm

 

2. PRINTING METHOD, MATERIALS & SAFE PACKAGING

 

WHAT PRINT METHOD DO YOU USE?

All RUGGLI wall art is Giclée printed using genuine Epson Ultrachrome inks on heavyweight 260gsm European matte stock for a smooth texture and crisp presentation. This is an archival, museum-quality fine art print that won't fade over time - unless you place it in direct sunlight like a silly goose.

Prints that are purchased in a frame are mounted to a rigid foamcore board before framing for longterm stability. Frameless purchases are supplied as paper only.

  

WHAT MATERIAL ARE THE FRAMES MADE FROM AND DO YOU BUILD THEM YOURSELVES?

Our Natural Oak frames are made of raw Tasmanian oak, which will have subtle differences from frame to frame. The Black and White frames are made from imported timber, and present with a consistent painted finish.

All of our wall art pieces are professionally and proudly framed by hand in Melbourne, Australia. Each frame is hand cut and carefully assembled by our team.

 

DO YOU USE GLASS OR ACRYLIC IN THE FRAMES?

A4 and A3 size are fitted with a glass glazing. Our larger sizes, A2, A1, and A0, use premium acrylic (aka perspex) which helps to protect larger pieces from UV damage, is lighter in weight for easier relocation, and is shatter proof. Both glazing options offer crystal clear transparency.

 

HOW DO YOU SAFELY PACKAGE ARTWORK FOR DELIVERY?

All framed prints are protected with bubble wrap and safely shipped within a box labelled fragile. Frameless prints in A4 and A3 are safely packaged within a heavy postage sleeve prevent folding during shipment. A2, A1, and A0 sizes are safely packaged in postage tubes.

 

3. DELIVERY

 

HOW LONG WILL DELIVERY TAKE?

Generally, production time is within a week, plus delivery. Detailed delivery information can be found here. 

 

WHERE IS MY ORDER SHIPPED FROM, AND IS PICKUP AN OPTION?

All orders are shipped from our workshop in Cheltenham, Melbourne. To pickup, simply select the option at checkout.

  

CAN I CHANGE MY SHIPPING ADDRESS AFTER PURCHASING?

You can contact us directly to update a shipping address as long as your order has not been shipped. To change your delivery address after shipment you will need to contact the shipping provider directly. The details will be included in the email you receive with your tracking number.

 

4. HANGING & FRAME CARE

 

HOW DO I HANG MY ARTWORK?

All frames arrive are ready to hang with a rigid string attached to the back. Alternatively, our artwork looks particularly stylish when leaned against a wall.

 

AN INCONSIDERATE GUEST TO MY HOME HAS PUT THEIR DIRTY LITTLE FINGERPRINTS ALL OVER THE ACRYLIC GLAZING... HOW DO I CLEAN IT?

You will need: a microfibre cloth (or 2) and cool soapy water.

Never use paper towels and amonia-based products (such as Windex or other glass cleaners). They will add to the damage.

Step 1:
To clean the acrylic of your beloved RUGGLI, always use a micro-fiber cloth with soapy water. After wetting the cloth, lightly blot the surface rather than wiping. Pressure from wiping can result in more scratches and blemishes.

Step 2:
After you have wiped the entire piece of acrylic, simply use the dry side of the cloth to dry the area. Buffing or polishing the acrylic surface reduces future stains. If there are any remaining streaks, rewet the cloth and dry again.

Step 3:
Let the guest they are not welcome back.

 

5. CUSTOMISATION

 

I WANT A DIFFERENT COLOUR... CAN I CUSTOMISE A DESIGN?

We're happy to explore different colours within the RUGGLI palette with you. Reach out via the contact page with your hopes and dreams and we'll try not let you down.

 

6. COLLABORATIONS

 

I WANT TO COLLABORATE WITH THE GREAT MASSIMILIANO RUGGLIOTTI... HOW DO I CONTACT THE ILLUSIVE MAN?

Massimiliano and the team are always open to collaborations with fellow artists, designers and brands. Message us through the contact page or DM on Instagram with your ideas and we'll explore the possibilities.

 

HOW MANY SIESTAS DOES MASSIMILIANO TAKE EACH DAY?

Usually between 2 and 3, but if he's especially busy, 4 or 5.